In Japan, one restaurant is exploring artificial intelligence (AI) robotics technology to enable paralyzed employees to remotely pilot robotic waiters. JPMorgan Chase, Microsoft and Ford are hosting virtual career fairs tailored to the needs of neurodiverse candidates. Enterprise Rent-A-Car integrated braille-reader technology into its reservations system for blind employees. Using AI to increase accessibility at work is one of the Gartner Top 10 strategic predictions for 2020 and beyond. The predictions examine how technology is changing the definition of what it means to be human, and IT leaders must be prepared to adapt in a changing environment.

In Japan, one restaurant is exploring artificial intelligence (AI) robotics technology to enable paralyzed employees to remotely pilot robotic waiters. JPMorgan Chase, Microsoft and Ford are hosting virtual career fairs tailored to the needs of neurodiverse candidates. Enterprise Rent-A-Car integrated braille-reader technology into its reservations system for blind employees. Using AI to increase accessibility at work is one of the Gartner Top 10 strategic predictions for 2020 and beyond. The predictions examine how technology is changing the definition of what it means to be human, and IT leaders must be prepared to adapt in a changing environment.

For patients with chronic illnesses in rural areas, clinician shortages can present a real health challenge. A flare-up or health issue might mean a trip to the emergency room, which is costly for the patient and the hospital. Now, patients can meet with doctors in different cities by utilizing virtual care, which provides convenient and cost-effective healthcare. AI-enhanced virtual care is one of Gartner's 10 top predictions for 2019 and beyond. The predictions examine three fundamental effects of continued digital innovation: AI and skills, cultural advancement and processes becoming products.

By 2020, 5 of top 7 digital giants will willfully self-disrupt to create their next leadership opportunity. Digital giants such as Amazon, Apple, Facebook and Google disrupted industries by looking to previously unexplored options such as chatbots, conversational UX, and visual and voice search. However, the giants have grown so large, it is difficult to find new external areas to disrupt, so these enterprises will turn to self-disruption, e.g., potentially disrupting their own revenue bases to create new opportunities. Remember that Apple disrupted the MP3 industry, where it had a leading product in the iPod, with the iPhone. While this reduced revenue for Apple iPods, it allowed the iPhone to replace navigation systems, digital cameras and other functions.